A website for a municipality not based on standard template(s). Not based on standard technology. Nor based on the standard top tasks philosophy that is used on most municipal websites. Think differently. Do differently. That is the largest municipality in the Netherlands. The municipality of Súdwest-Fryslân. Not thinking in terms of processes, but in terms of a service philosophy. Service for and by the user.
A solid foundation
More than 89,000 proud Frisians. 89 cores. A colourful area between Sneek, Stavoren and the Afsluitdijk. Unique because of its green landscape and beautiful water. Together with the municipality, we have drawn up a strong philosophy for their services. A strong brand positioning. A strong character. This became a solid basis for communication and the growth of the municipality.
New approach
The digital environment of the municipality of Súdwest-Fryslân was completely process-driven. Several tools were linked together and users had to find their own way in this large container of content in order to ultimately find the right product or service. From all teams we collected input for a new service philosophy. From process-driven to user-centred.
Inviting, clear and flexible. The municipality offers the possibility to arrange many products and services online. In order to make all products and services clearly scannable in an inviting and unambiguous way, we created a dynamic two-layer pop-up navigation. This menu forms the heart of the entire website and enables the user to navigate through the website with a minimum number of mouse clicks.
Open Web concept
Scalable, future-proof technology that fits in with the municipality’s way of providing services. Together with four other innovative municipalities and development studio Site.nu, we have implemented the so-called Open Web concept, based on Wordpress. The Open Web concept is a cooperation between different municipalities to develop in a more practical, innovative and cost-effective way. In this way, the municipality and suppliers can work together in a practical way to achieve further development, flexibility and continuity.
Future-proof
A new philosophy for service, a new design and technology that is future-proof. In combination, it is a solid basis for the further optimisation of the digital services of the municipality of Súdwest-Fryslân. Think differently. Dodifferently. With a clear view of the future and the will to innovate, this municipality will continue to take steps in the right direction.
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